Shipping Policy
FREE DOMESTIC SHIPPING ON ORDERS OVER $85!
Enjoy free shipping on online orders over $85 (after discounts, before tax) within the U.S. Free shipping will be offered during checkout if your purchase qualifies.
Please Note:
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Free shipping is only available for products that can be legally sold to your shipping address.
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We do not offer international shipping.
Order Processing and Shipping:
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Orders are processed within 24 to 72 business hours(Monday to Friday). Please note that we do not process orders on weekends or federal holidays, so your order will be processed the next business day.
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Once your order is processed, you will receive a tracking email to confirm its shipment.
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Signature Required: All orders containing e-cigarette-related products require an Adult Signature (21+) upon delivery, as per federal law. A government-issued photo ID confirming the recipient is 21 or older must be presented to the delivery carrier. If no one is available to sign for the package, it will be returned and a 15% restocking fee will be applied, along with the shipping costs.
Shipping Carriers:
We partner with regional carriers for deliveries. Please note that any issues (e.g., delays, errors, lost or damaged packages) caused by the carrier are not the responsibility of Bestvape. In case of a return by the carrier, a refund will be issued minus the 15% restocking fee and shipping costs.
Lost or Stolen Shipments:
For packages that are lost or stolen, we recommend purchasing Guide Insurance. If you did not opt for insurance, please contact us at support@bestvape.com for assistance.
Damaged Packages:
If your package arrives damaged, please immediately take a photo of the damaged items and the included invoice. Send the photos to our customer support team, and we will process a replacement for the damaged items.