Updated March 15, 2025
Effective Date: March 16, 2025
We understand that your privacy while using our site, product and software is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this site, product, and software.
Your Personal Information
The information we collect from customers helps us to personalize and continually improve our customer service. Following is some of the information we gather about our users.
Email Address: When you subscribe to our newsletter or contact us, we collect your email address as essential information.
Telephone Number: When you contact us, we collect your telephone number as essential information to give you feedback.
Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own service purposes or otherwise and the resources that you access.
Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.
Cookies: Currently we have placed a Google Analytics tracking code on our site and Google will use cookies to store visitors' information to help analyze traffic. All the information Google collected is anonymous, and no information that can identify the user will be collected and stored. In short, Google and BESTVAPE will not be able to tell who you are. If you are still unsure about this, you can choose to reject accepting cookies when you browse our official website through your web browser settings.
Account information: You may register an account with our website. Your account information includes but not limited to, account number, account nickname, purchase history, your preference of products, saved address, saved payment information.
Order information: You may purchase with our website. For a purchase, we collect your shiping address, payment information, receiver name, telephone number and your age verification infomration (Depends on the third party age verification tehc, includes but not limited to your ID, selfie, address, and bank number)
Data Use
We use information held about you in the following ways:
To fulfill a contract we have with you:
When you want to contact us, we will use your information to provide service to you and fulfill our contract with you.
To pursue our legitimate interest:
Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, improving our site and services, developing new products and services, and telling you about them and conducting market research or general marketing activities. To run and promote our business, we use your information:
To record communications including incoming and outgoing calls and emails, for staff training, quality improvement and establishing facts to deal with complaints or issues that you may raise.
To notify you about changes to our products or service, changes to our site or others changes which might otherwise affect you.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
To identify visitors to our sites including any social media platforms or online services including capturing information where you post any comments in order to contact you and to use it to improve our products or services.
To provide you, or permit selected third parties to provide you, with information about goods or services when you request.
To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.
To allow you to participate in interactive features of our service, when you choose to do so.
To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:
Record communications including incoming and outgoing calls and emails.
Use other organizations to deal with your complaints or requests.
To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:
We record communications including incoming and outgoing calls and emails.We keep records like operation incidents.
When you consent to it:
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means if you have consented to this.
Use cookies or similar technologies on the website and in digital marketing, including analytic cookies. For more details on our use of such technologies, click here to see our Cookie Policy.
When you give consent, you are able to withdraw consent at any time or request to delete your data by sending an email to support@bestvape.com
If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.
To comply with the law:
When the law requires us to process your data, we will do so.
This can include:
Legal, compliance, regulatory, and investigative purposes, including for government agencies and law enforcement.
Data Security and Retention
All information you provide to us is stored on our secure servers. We use reasonable efforts to ensure that data is accurate, complete, current and reliable for its intended use. We use appropriate technical and organisational measures and safeguards to help protect your personal data from unauthorised access, misuse, alteration or loss, which will include but is not limited to: Physical measures such as locking away of confidential material and IT equipment, secure offices, key card access etc., and I.T. measures such as password access to hardware and systems. Our internal policies and procedures are designed to help ensure we safeguard the privacy and accuracy of all data we collect or process. To the extent that we disclose personal data to clients or third parties, we request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will generally keep your personal data for no longer than the maximum retention period in your state, after which it will be destroyed if it is no longer required for the purpose(s) for which it was obtained.
Data Transfer
Your personal data may be transferred to, and stored and processed in, one or more countries, including countries which do not provide equivalent protection for personal data.
In these circumstances, we will take reasonable steps and implement appropriate measures to ensure that your personal data is adequately protected in accordance with applicable data protection laws.
These measures generally include:
- where the transfer is to a country that has been deemed to provide an adequate level of protection under applicable data protection laws;
- where the transfer is otherwise permitted by applicable data protection laws.
Links to Other Sites
We may provide links to other websites for your convenience and information. These sites operate independently from bestvape.com and may have their own privacy notices in place, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are unaffiliated with BESTVAPE, we are not responsible for their content or any use of the sites.
Age Limitation
Our products are intended for adult smokers and vapers, at least 21 years old, or the minimum smoking age in your state. We do not intentionally collect or solicit personal information from or about children or anyone under the age of 21. If we discover we have received any information from an individual under the age of 21 and are in violation of this policy, we will delete that information immediately. If you believe we have any information from or about anyone under 21, please contact us.
Conditions of Use, Notices, and Revisions
If you choose to visit bestvape.com, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages and arbitration of disputes. If you have any concerns about privacy at bestvape.com, please contact us with a thorough description, and we will try to resolve it.
Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions unless you have instructed us not to and check our website frequently to see recent changes. Unless stated, otherwise our current Privacy Notice applies to all information that we have about you and your account. We will post a notice on this site to notify you of any significant changes to our Privacy Policy.
Contact: support@bestvape.com